CVE-2019-12746

Impact

An issue was discovered in Open Ticket Request System (OTRS) Community Edition 5.0.x through 5.0.36 and 6.0.x through 6.0.19. A user logged into OTRS as an agent might unknowingly disclose their session ID by sharing the link of an embedded ticket article with third parties. This identifier can be then be potentially abused in order to impersonate the agent user.

Affected products

Weakness classification

References

• NVD record
• CVE.org record
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://www.otrs.com/category/release-and-security-notes-en/
• http://lists.opensuse.org/opensuse-security-announce/2020-04/msg00038.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00066.html
• http://lists.opensuse.org/opensuse-security-announce/2020-09/msg00077.html
• https://community.otrs.com/security-advisory-2019-10-security-update-for-otrs-framework/
• https://lists.debian.org/debian-lts-announce/2019/08/msg00018.html
• https://lists.debian.org/debian-lts-announce/2023/08/msg00040.html
• https://www.otrs.com/category/release-and-security-notes-en/