high7.5Known exploited
CVE-2024-57727
SimpleHelp Path Traversal Vulnerability
Exploited in the wild
This vulnerability is on a Known Exploited Vulnerabilities catalogue, added 2025-02-13. Federal due date: 2025-03-06.
Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.
Impact
SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.
Affected products
| Vendor | Product | Affected versions |
|---|---|---|
| Simple-Help | Simplehelp | before 5.5.8 |
Weakness classification
References
- NVD record
- CVE.org record
- CISA KEV catalog
- https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier
- https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
- https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727